Our Privacy Policies

 At Novel Nation, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us when using our services, visiting our website, or communicating with us. By accessing our services, you agree to the practices described in this policy. 

Information We Collect

Novel Nation collects information necessary to provide and manage our services effectively. We obtain:

Personal Information: Including but not limited to your name, address, phone number, and email when you register for services, purchase a plan, or make inquiries.

Financial Information: Credit card details or banking information when you pay for services.

Usage Data: Information about your interactions with our website, including IP addresses, browser type, pages visited, time spent, and device type, to improve your experience and monitor site performance.

Service Data: Data related to the service you are receiving through Novel Nation, such as account numbers, service type, and technical support logs. This data is collected via forms, cookies, and interactions with our platform or customer service team.

Why We Collect Information

We collect data to:

Provide Services: Your personal and service data is required to activate new services, process orders, plan upgrades, and execute account changes such as cancellations.

Customer Support: We use your contact and service data to provide technical support and resolve any issues.

Billing and Payments: Your financial data is used to process payments for services, including our execution charges, which are clearly disclosed on our website and range from $49.99 to $199.99.

Improvement and Marketing: With your consent, we use non-identifying data to improve our services, assess site traffic, and offer promotions aligned with your preferences. We ensure that any data collected is transparent, and we fully comply with Google’s guidelines by not misrepresenting any element of our services or the fees associated with them.

Third-Party Service Providers

Novel Nation partners with third-party vendors, including payment processors and JNA-certified service providers such as AT&T, Verizon, Spectrum, Xfinity, Dish, and others. While we ensure they adhere to strict privacy standards, we encourage you to review their privacy policies for more details about their data handling practices.

Transparency in Pricing and Billing

Novel Nation prides itself on full transparency regarding pricing and charges. In compliance with Google’s Ads Policy, we clearly state all charges for services upfront:

Execution Fees: Charges for services like new connections, plan changes, or cancellations range from $49.99 to $199.99 and are prominently displayed before you commit.

Separate Billing: Execution fees charged by Novel Nation are separate from charges by your service provider (such as Verizon, Xfinity, or Spectrum), which will be outlined in your agreement with the provider.

Subscription Fees: All recurring charges are clearly explained in advance to avoid any confusion.

We do not engage in any misleading or dishonest pricing practices, ensuring that all costs are transparent to the user before they make a commitment.

Data Security

We take rigorous measures to secure your personal information:

Encryption: All sensitive data, such as financial and personal information, is encrypted during transmission and storage.

Access Control: Only authorized employees with specific roles have access to your data, and they are bound by confidentiality agreements.

Secure Payment Gateways: We use industry-standard, third-party payment processors to handle transactions securely.

If there is ever a data breach, Novel Nation will notify you and relevant authorities as per legal obligations.

Your Rights and Control

You have the right to:

Access and Correct Your Data: At any time, you can request to view, update, or correct your personal information.

Request Data Deletion: You can request that your personal data be erased from our systems if it is no longer required for the services you use.

Opt-Out of Marketing: You have full control over whether or not you receive marketing communications from Novel Nation. You can unsubscribe at any time.

Data Portability: You may request a copy of your personal data in a commonly used, machine-readable format.

Compliance with Google’s Ad Policies

Novel Nation strictly adheres to Google’s advertising policies to ensure our business practices are honest, transparent, and compliant. We do not misrepresent our services, affiliations, or pricing. Our privacy practices are in full accordance with Google’s rules to avoid misleading representations or unethical business conduct.

We will never:

Use deceptive tactics to collect your data.

Mislead users about the true nature or cost of our services.

Engage in any phishing or scamming practices.

Hide or obscure the terms of our services or charges.

Changes to Our Privacy Policy

Novel Nation reserves the right to modify this policy. Any changes will be posted on this page, and significant updates will be communicated directly to you via email or a notice on our site.

Contact Us

For any privacy-related concerns or to exercise your rights, please contact us at: +1(888) 394-2451 or click on 'Report Concern' below and our support team would be delighted to assist you.