Effective Date: 11/06/2021

Welcome to Novel Nation. These Terms & Conditions govern your use of our website, services, and products. By accessing or using our services, you agree to these terms, which establish a legally binding agreement between you and Novel Nation. Please read these carefully to understand your rights and obligations.

Services Offered

Novel Nation is an authorized dealer and certified retailer offering services such as internet, streaming, and cellular packages through third-party service providers. Our role is to facilitate customer access to these services and provide related execution services, including:

New connections

Bill payments

Plan upgrades

Account cancellations

Technician visits

Service installation

Service relocation

While we ensure smooth service execution, please note that we are an independent entity and do not control the services offered by third-party providers.

Execution Service Charges

Novel Nation charges fees for execution services ranging from $49.99 to $199.99, depending on the specific request. These fees are separate from any charges imposed by your service provider. Once a service is executed, these fees are non-refundable as outlined in our Refund Policy.

Third-Party Services

Our services may include partnerships with third-party providers such as AT&T, Verizon, Xfinity, Dish, and Spectrum. Novel Nation does not own, operate, or manage these third-party services. You acknowledge that service performance, delivery, and terms are governed by the respective service provider's agreements. Novel Nation acts solely as a mediator and cannot guarantee the quality or availability of the services provided by these external entities.

User Responsibilities

By using our services, you agree to:

Provide accurate and up-to-date personal and financial information.

Adhere to any applicable third-party provider’s terms and conditions.

Be responsible for payment of all applicable charges and fees.

Ensure that any actions you take on our platform are legal and in good faith.

Payment Terms

Payments for Novel Nation’s execution services are due at the time of the service request. Charges related to third-party services (such as monthly bills from your internet or cellular provider) are handled directly through the provider, and Novel Nation bears no responsibility for third-party billing issues. You may contact us if you need assistance in understanding your bill or seeking refunds from service providers, but such refunds will be governed by the third-party provider's policy.

No Misrepresentation

In compliance with Google’s Ads Policy, Novel Nation ensures all service details, pricing, and affiliations are transparent and not misleading. We do not claim affiliations or endorsements from any third-party providers unless explicitly authorized. Customers are encouraged to verify the nature of our services through direct communication with Novel Nation representatives.

Termination of Services

Novel Nation reserves the right to terminate or suspend access to our services in the event of non-payment, abuse of services, or breach of these terms. Termination of services with any third-party provider must be handled through the provider directly, and Novel Nation will offer assistance where needed.

Limitation of Liability

Novel Nation will not be held liable for:

Any disruption, delay, or error in the services provided by third-party providers.

Misuse of your personal or financial information by unauthorized third parties.

Any damages, whether direct or indirect, arising from your use of our services or the services of third-party providers.

Privacy Policy

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review this policy to understand our data-handling practices.

Changes to Terms

Novel Nation may update or change these terms from time to time to reflect new business practices, regulatory changes, or industry standards. When changes occur, we will notify users via email or through notices on our website. Continued use of our services after the update constitutes acceptance of the revised terms.

Governing Law

These terms are governed by and construed in accordance with the laws of the United States Of America. Any legal disputes related to these terms or our services must be filed in the appropriate courts within that jurisdiction.

Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at: +1(888) 394-2451